*** Updated info here, the issue is now resolved: http://ocsguy.com/2009/07/28/update-on-the-extra-ring-on-tanjays/***
For everyone out there with the Tanjay style IP phones (Nortel IP 8540 or Polycom CX700), this minor issue will have your users going crazy. If you provided your users with a USB cable to connect their Tanjay and their computer, they will almost certainly notice this.
When a new call comes in and the user picks up their Tanjay, they will hear 1 additional ring in from the phone. It’s very distracting to the user and will likely catch them off guard, starting the call on an odd note. I’ve submitted this issue to a few of my Microsoft contacts and am awaiting response.
*** Please note I haven’t tested the new version of UCUpdates.exe (6907.31) but will likely deploy to our test group at some point tomorrow. You can find the latest version of the UCUpdates here. I’ll post an update once we get to test the latest version***