Tag Archives: Forwarding

An Update to: Forwarding calls to an outside number from Response Groups

Doug L from Microsoft was nice enough to take a look at this issue and point out a possible cause and resolution.  After checking over an environment experiencing the problem I was able to verify his suggestions were right on.  … Continue reading

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Forwarding calls to an outside number from Response Groups

If you’ve used Response Groups in OCS 2007 R2 like I’ve had, you’ve probably found out the hard way that you can’t forward a call to an outside line. What in the world would you want to do that for you ask? Simple, say you have a 24/7 help desk that utilizes an answering service to cover calls outside of 8×5. Continue reading

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