Tag Archives: RGS

Response Group Delay When Using Tanjay

At a recent deployment I ran into an issue with delays in response groups. This time it was a bit different than before, though. This time the delay was only 4 to 5 seconds from the time the agent picked up the phone until audio started, and the delay was only affecting Tanjays.

I started off with the standard stuff: SAN field on the edge server cert, access list on the router between subnets, CRL not valid or not accessible, checking the cert algorithm, etc…

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Delay in call setup when using Response Groups and A/V with https Inspection

For the past few days I’ve been working with Microsoft on an issue with Response Group agents seeing a delay between when the click answer in MOC and when the call controls actually show up and audio starts…. Continue reading

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Forwarding calls to an outside number from Response Groups

If you’ve used Response Groups in OCS 2007 R2 like I’ve had, you’ve probably found out the hard way that you can’t forward a call to an outside line. What in the world would you want to do that for you ask? Simple, say you have a 24/7 help desk that utilizes an answering service to cover calls outside of 8×5. Continue reading

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Syntax for Creating a New Contact Object for a Response Group

So you want to deploy some hunt groups or IVR’s, however when you open the RGS site you don’t have any contact objects to start with. Here’s a quick look at how we can create these objects Continue reading

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