Tag Archives: UM Auto Attendant

Custom Main Menu Prompt Doesn’t Play in Exchange

Recently I was working on an Exchange UM and Cisco Call Manager integration. The company who already owned Exchange E-CALs wanted to upgrade to Exchange 2010, and as part of the process we discussed having Exchange handle the voicemails instead of Cisco Unity which was not supported with Exchange 2010 at the time. Another big advantage was the customer could stop paying the “Cisco Tax” on Unity just by using what they already had in Exchange server and client licensing (over 15k in savings year one).
After a quick configuration of the UM role and the Call Manager we had Unity and Exchange playing nice (reference config here). Test users were moved and things were going as planned up until we tried to configure the Auto Attendants. We took an existing recording and converted it over to a 16bit 8000 HZ PCM WAV file. We then cut the file into 2 pieces, one for the “Business Hours Greeting” and the other for “Business Hours Main Menu”. There was no need for any key mappings as the default operator extension of 0 was already configured. Here is what our auto attendant configuration looked like:
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