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Tag Archives: Voice
Company Wide Speed Dial in OCS
As OCS becomes more popular we find more companies deploying it with diverse needs. During a recent deployment I worked with a client that had over 100 speed dial numbers for various partner companies that they regularly dialed. Each speed dial was a 3 digit number starting with a # (pound/hash symbol), some of the numbers translated to 10 digit dials, others only 6 digits with 4 more digits dialed by the user added to the end. As this was in place with the existing PBX it was important to bring this functionality to OCS as well. After discussing the requirements with the client I used my lab to verify the solution was feasible and consistent to their request. A few minutes of tweaking the normalization rules and I had a plan.
I started with the companies “Location Profile” (in the OCS Snap-in Right click Forest>Properties>Voice Properties), for this example it will be HQ.ocsguy.local:
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Posted in Uncategorized
Tagged normailization, OCS, OCS 2007 R2, OCS as a PBX, speed dial, static on phone, Voice
4 Comments
Custom Main Menu Prompt Doesn’t Play in Exchange
Recently I was working on an Exchange UM and Cisco Call Manager integration. The company who already owned Exchange E-CALs wanted to upgrade to Exchange 2010, and as part of the process we discussed having Exchange handle the voicemails instead of Cisco Unity which was not supported with Exchange 2010 at the time. Another big advantage was the customer could stop paying the “Cisco Tax” on Unity just by using what they already had in Exchange server and client licensing (over 15k in savings year one).
After a quick configuration of the UM role and the Call Manager we had Unity and Exchange playing nice (reference config here). Test users were moved and things were going as planned up until we tried to configure the Auto Attendants. We took an existing recording and converted it over to a 16bit 8000 HZ PCM WAV file. We then cut the file into 2 pieces, one for the “Business Hours Greeting” and the other for “Business Hours Main Menu”. There was no need for any key mappings as the default operator extension of 0 was already configured. Here is what our auto attendant configuration looked like:
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A workaround for folks experiencing quality issues when using MOC and Vista
After working with Microsoft for the passed few weeks on a significant audio quality issue we have found what’s causing the problem and a good workaround until a fix is released. Continue reading
Posted in Uncategorized
Tagged can't dial extension, catalina, Communicator, cx200, Hotfix, MOC, OCS, OCS 2007 R2, OCS as a PBX, OCS Patches, static, static on phone, Static with Vista, USB, Vista, Vista and MOC, Voice
4 Comments
An Update to: Forwarding calls to an outside number from Response Groups
Doug L from Microsoft was nice enough to take a look at this issue and point out a possible cause and resolution. After checking over an environment experiencing the problem I was able to verify his suggestions were right on. … Continue reading
Posted in Uncategorized
Tagged Communicator, Forwarding, OCS, OCS 2007 R2, OCS as a PBX, Response Group, Voice
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Mediation Server Fix to Allow Display Name May Break Outbound Calling…
Let’s start with a statement about this post: THIS IS NOT AN OCS PROBLEM 🙂
With the July hotfix Microsoft introduced the ability to add Display Names sent from the PBX to the toast in MOC.
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Update on the extra ring on Tanjays
From the original article here, the new UCUpdates package released today addresses the issue. Here’s a KB from Microsoft detailing the issue.
Posted in Uncategorized
Tagged 8540, Communicator, CX700, Extra Ring, MOC Phone, OCS, OCS 2007 R2, OCS as a PBX, OCS Patches, Tanjay, USB, Voice
1 Comment
New Updates Released for OCS
For anyone who hasn’t seen them, a number of patches were released today by Microsoft. The patches have actually resolved a number of issues in a production environment I am working in today Continue reading
Posted in Uncategorized
Tagged 8540, Communicator, CX700, Hotfix, MOC, MOC Phone, MRAS; Edge Server, OCS, OCS 2007 R2, OCS as a PBX, OCS Patches, OCS rollup, Response Group, rollup, Tanjay, Voice
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From The People Who Brought You: Static with Catalina Phones – maybe not the phones fault…
On to the reason for the post. Way back on July 9th I wrote a post about hardware problems causing static and clicking sounds on Catalina’s. What we’ve found after some more testing is below: Continue reading
Posted in Uncategorized
Tagged catalina, Communicator, cx200, MOC, OCS, OCS 2007 R2, OCS as a PBX, static, static on phone, USB, Voice
4 Comments
Static with Catalina Phones – maybe not the phones fault…
I’ve been working hand in hand with a client to isolate some static/clicking sound issues for users utilizing the CX200 (Catalina phones). We did a good amount of monitoring and didn’t see a single red flag, in fact our MOS was 2.95 on PSTN calls (that’s about as good as it gets)…. Continue reading
Posted in Uncategorized
Tagged catalina, Communicator, cx200, MOC, MOC Phone, OCS, OCS 2007 R2, OCS as a PBX, static, static on phone, USB, Voice
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Odd Response Group Delay issue
Sorry for the lack of update lately. I’ve been working on a deployment and have run into an odd issue with response groups. I won’t go to far into detail as it seems to be environment specific…….. Continue reading
Posted in Uncategorized
Tagged Communicator, MOC, OCS, OCS 2007 R2, OCS as a PBX, Response Group, Voice
10 Comments
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